Certificate IV in Travel and Tourism (SIT40122)
SIT40122 Certificate IV in Travel and Tourism course will provide students with a more extensive range of skills related to selling, marketing, and running travel and tourism services. Students will gain a comprehensive understanding of supervisory responsibilities, planning and monitoring, evaluating the work of team members, and solving non-routine problems.
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Career in Tourism
Progressing your career in tourism toward a supervisory role can be rewarding in many ways. The opportunity to lead and inspire a team creates a sense of accomplishment enabling you to witness firsthand the positive impact your teams’ efforts have on creating memorable journeys for customers. The diverse nature of the tourism industry ensures that no two days are the same as you continue to meet new people and learn about different cultures, traditions, languages, and customs.
Student Handbooks
- Fees for Service (download this Student Handbook if you are paying the full course amount)
- Higher Level Skills Program (download this Student Handbook if you are funded by the Higher Level Skills Program)
Volume of Learning
0.5 – 2 years (600 – 2400 hours)
Delivery of Course
Delivery by on-the-job training, off-the-job training and by the ‘self paced’ method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete the course.
Units Overview
To achieve a SIT401222 Certificate IV in Travel and Tourism 19 units must be completed:
- 7 core units
- 12 elective units, consisting of:
- 6 units from Group A
- 6 unit from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification
| Core units | |
|---|---|
| SITTIND001 | Source and use information on the tourism and travel industry |
| SITXCCS007 | Enhance the customer service experience |
| SITXCOM002 | Show social and cultural sensitivity |
| SITXCOM005 | Manage conflict |
| SITXFIN002 | Interpret financial information |
| SITXHRM001 | Coach others in job skills |
| SITXWHS003 | Implement and monitor work health and safety practices |
| Group A: Elective Units (minimum of 6) | |
|---|---|
| SITXCCS002 | Provide visitor information |
| SITTTSL002 | Access and interpret product information |
| SITTTSL005 | Sell tourism products and services |
| SITTTSL006 | Prepare quotations |
| SITTTSL007 | Process reservations |
| SITTTSL010 | Use a computerised reservations or operations system |
| SITTGDE004 | Lead tour groups |
| SITTGDE005 | Prepare and present tour commentaries or activities |
| SITTGDE006 | Develop and maintain the general and regional knowledge required by guides |
| Group B: Elective Units (minimum of 6) | |
|---|---|
| BSBWRT401 | Write complex documents |
| BSBITU306 | Design and produce business documents |
| SITXFIN001 | Process financial transactions |
| SITXFIN003 | Manage finances within a budget |
| SITXHRM002 | Roster staff |
| SITXHRM003 | Lead and manage people |
| SITXMGT001 | Monitor work operations |
| SITXWHS002 | Identify hazards, assess and control safety risks |
| SITXFSA001 | Use hygienic practices for food safety |
| HLTAID003 | Provide first aid |
For more information on the units completed in this course, please visit the government training website.
Assessment Strategy
Assessment in this course will be competency based, in that the student will be required to demonstrate competency in a range of tasks. The assessment coding which will apply is either C or NYC, where C is Competent and NYC is Not Yet Competent. Assessment procedures are transparent and address the key assessment principles of being valid, reliable, flexible, fair and cost effective. Assessment strategies encompass a range of techniques, which include, but are not limited to the use of:
- Direct observation of performance
- Simulations of workplace activities
- Oral questioning
- Work portfolios
- Practical exercises
- Projects/assignments
To find out more information about the course, please view the correct Training and Assessment (TAS) handbook below:
- SIT40116 Certificate IV in Travel & Tourism TAS (if you are paying the full course amount)
- SIT40116 Certificate IV in Travel & Tourism Higher Level Skills Program TAS (if you are eligible for the Higher Level Skills Program)
Entry Requirements
It is strongly recommended that individuals entering this qualification hold SIT30122 Certificate III in Tourism or SIT31216 Certificate III in Travel. Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:
- Be formally assessed through a training program or recognition process OR
- Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
Course Fees (without funding)
Course cost is $5,000 per student. A $500 confirmation deposit is required (on acceptance of enrolment). Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course. This course is approved for Centrelink student payments. Please contact Centrelink for any assistance.
Funding
There is (1) one type of funding applicable to this specific course:
Higher Level Skills Program
Higher Level Skills program provides eligible students with a government subsidy for the completing of a selected Certificate IV and Diploma of Travel and Tourism. The program allows eligible students to achieve a higher level qualification that may assist in the procurement of employment or pathway to tertiary education. For detailed information, access the relevant fact sheet below:
